At work I was doing customer support and a client lashed out on me, via email, for asking them to send me a screenshot confirming they had configured something correctly that was not under our control. The answer basically was: I'm not going to send you a screenshot because I know I did it right, so figure it out on your end. I was partly amused, how can you ask for help and be rude at the same time. I asked Claude to "help me de-escalate and insist that I need the screenshot to cull the amount of unknowns and narrow down the problem". Claude did a spledid job and the customer complied.
With the screenshot I hit a dead-end, I reached the limits of my understanding, so I went to a co-worker and asked him to help me out. He said this customer was a pain in the ass and to ignore her. "Oh I guess you read the previous part of the conversation" I said, and he replied that no, going on the read the thread. He said we should report her to our boss and fire her as a customer, as this is not the first time she gets feisty over reasonable support requests.
Firing customers should be normalized. People often get rewarded for being assholes, for complaining, for expressing anger. I'd love to see a company that does the opposite: "oh you didn't contact customer support this year, here's one month free of charge"; or "the support agent you spoke to thought you were kind and patient while fixing your problem, here's a coupon for our service", whatever. Reinforce what you want to see from your clients rather than give out prizes to the angriest customers. Give food to a growling dog and it will never stop growling at you.
Still, I answered: "we can't get emotionally involved with our clients. If I see that she has a problem, my job is to resolve that problem. If she's in the way, that's just part of the problem I have to resolve. But I still think we should churn her as a customer".
There are certain things over which we ought to become emotionally attached, but customers are not one of them.